LSP Renewables have partnered with an exciting, new to the market Battery Storage and PV Inverter manufacturer to recruit a After Sales Service Engineer in the UK, to oversee the installation, commissioning, and troubleshooting for customers. 
Our client offer innovative solutions for distributed PV & Battery Storage across the residential, C&I, and utility scale markets. They entered the UK market last year, and plan to enter new markets including Germany, Poland, Romania, and Italy. 

---

Key Responsibilities

• Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;
• Handle after-sales ticket of the products and close ticket, improve product quality via customer feedback and ensure customer satisfaction;
• Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defective parts, etc.;
• Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;
• To identify product and technical problems remotely and then provide relevant advice and solutions;
• Ensure that technical customer service care is high quality for all local business partners and end customers.
• Document all cases, inquiries, developments, changes, and resolutions on the internal database
• On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers
• Collaborate with Sales, Pre-sales, Product Solutions and Product teams

---

Requirements

• Degree educated in an Electrical Engineering discipline (Electrical Engineering, Power Systems, Solar PV, or Renewable Energy).
• Experience in photovoltaic, energy storage, EV charging related technology, with experience in Residential, Commercial & Industrial, Utility photovoltaic systems is preferred;
• Strong teamwork spirit and communication skills;
• Occasional business travel for ongoing projects, seminars, conferences etc.

Apply Below Now !